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• How Do I Cancel or Modify an Existing Order?

  

  Adding Products to an open Zazzle order Changing Product Details on an open Zazzle order Changing the Shipping Method on an open Zazzle order How to Cancel your order (through your Zazzle account) Requesting an address correction Adding Products to an open Zazzle order Once an order has been finalized through the checkout process, the amount of products in an order cannot be modified. Placing a new order for a product that was previously ordered is easy to do! Please see our easy to follow the guide here. Back to Top Changing Product Details on an open Zazzle order Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you’re free to cancel your current order to make modifications and resubmit the order, as long as the order is still in ‘pending’ status (and has not yet entered our production stream). Back to Top Changing the Shipping Method on an open Zazzle order As with Product Details above, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, you’re free to cancel your current order to make modifications and resubmit the order, as long as the order is still in ‘pending’ status (and has not yet entered our production stream). Back to Top Instructions for canceling your order You can check if your order is in the ‘pending’ status by viewing your order within the order history section of your account. If your order is still in the ‘pending’ status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method. You can click on the following link to view your order history. All modifications/cancellations can be easily done by signing into your account on the domain the order was placed. You may also follow these steps to get to your order history. Once there you are able to cancel the order: DESKTOP 1. Login to your Zazzle account 2. Hover over the profile icon and click 'Order History' 3. Click on the order id you want to cancel 4. Click on 'View Order Status' (on the right side of page) 5. Click on the 'Cancel Order' button (bottom of page) MOBILE If you’re working on a mobile device, you should follow these steps... Login to your Zazzle account Click the profile icon, located at the top right of the Zazzle home page Click on ‘My Orders’ Click on the order id you want to cancel Click on 'View Order Status' Click on the 'Cancel Order' button If the “Cancel Order” button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, feel free to contact our customer support team for further help. Back to Top Requesting an address correction Unlike product detail and shipping method, we do have the limited ability to change a shipping destination up to the poi...

• What Content is Acceptable for Designs on Zazzle?

  

  Acceptable Content Guidelines We would like for everyone to enjoy all the products that Zazzle has to offer. We fully respect the rights to free expression, and are thrilled that Zazzle products enable people to express themselves fully in the real world. To ensure that Zazzle continues to be enjoyed by everyone, we have a few rules that we ask for everyone to abide by. The following content is not permitted at Zazzle: No text or images that infringe on any intellectual property rights including, but not limited to copyrights, trademarks and rights of privacy/publicity No text or images of obscenity, pornography or nudity that is not artistic in nature No text or images that encourage or glorify drug use/abuse No excessive violence No content that is libelous or defamatory No content that can reasonably be viewed as harassing, threatening, or otherwise harmful No hate speech No content that can reasonably be viewed as discriminatory based upon race, ethnicity, national origin, sexual orientation, gender, gender identity or disability No content that violates or encourages anyone else to violate any law Any products that are deemed unacceptable by the rules above, or deemed offensive or in bad taste at the sole judgment of Zazzle, will be canceled and removed from the Marketplace with or without notice.   Zazzle Content Ratings You must also comply with our Ratings System when posting your products. If you have any concerns about a product, please click the "Report Violation" link on the product page, or you can contact our Content Management Team at content_review@zazzle.com.   Customization of Officially Licensed Merchandise Zazzle is proud to be in association with a myriad of content partners. With the power of Zazzle, you have the ability of online customization for your favorite movie characters, music artists and branded products. In addition to our Acceptable Content Guidelines, we ask you to follow a few more rules. Here you will find the guidelines of what is generally prohibited for printing on officially licensed merchandise: No text or images that may be considered offensive or be controversial to others in any manner No sexual connotations No images or references of illegal drugs No names of politicians or political statements No business advertising No church names, company names, school names, abbreviations of school names or sports teams, trademarks, slogans or tag lines No events other than those with a family name incorporated (“Johnson Family Reunion”) No text or images that may place the brand or any of its affiliates in a negative light or which the brand does not wish to have placed on its products For Appropriate Use Guidelines for Zazzle's Content Partners click here Appropriate Use Guidelines for Canvas Shoes coming soon.   The Zazzle User Agreement For a full description of our acceptable content guidelines, please see our User Agreement. The Zazzle Creator License Agreement If you publish your product for sale, you must agree to our Creator License Agreement. Fo...

• Zazzle Copyright Policy

  

  What is the policy for copyrighted material on Zazzle? Zazzle respects the creative expression and intellectual property rights of everyone. We require our users to do the same. As set forth in our User Agreement, we reserve the right to remove potentially infringing content from the Zazzle Site and to terminate the accounts of users who appear to infringe upon the copyright or other intellectual property rights of others. To assist Zazzle in protecting the intellectual property rights of others, Zazzle has appointed a Copyright Agent, who may be reached at: By mail:Copyright Agentc/o Zazzle Inc.811 Sandhill RoadReno, NV 89521​By phone: 650.872.8000By fax: 650.872.7000By email: copyright@zazzle.com If you are an intellectual property owner and you believe that your intellectual property has been used or copied in a way that constitutes copyright and/or trademark infringement, please provide a notice containing the following information to Zazzle's Copyright Agent: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest A description of the copyrighted work or other intellectual property that you claim has been infringed A description of where the material that you claim is infringing is located on the Zazzle Site your name, address, telephone number, and email address A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner or its agent or the law A statement by you, made under penalty of perjury, that the information contained in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf. On every product page, Zazzle also includes a "Report Violation" link, you may also submit the information listed above by using the Report Violation link on the page containing the allegedly infringing product. If you are a Zazzle Creator and you believe one of your designs was removed improperly, you may send a counter-notice containing the following information to Zazzle's Copyright Agent: Your electronic or physical signature A description of the design that has been removed Your name, address, telephone number, and email address A statement that you have a good faith belief that: you have authorization from the copyright or other intellectual property owner... or you otherwise have the right to post the design for use in commerce. A statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the Copyright Agent, Zazzle may send a copy of the counter-notice to the intellectual property owner who sent the original notice. Unless the intellectual property owner commences suit against the Zazzle Creator, Zazzle will decide, in its sole discretion, whether or not it will allow the Creator to re-post the design.

• Shipping Info

  

  Where is My Order? - Shipping Delays Turnaround Estimates Domestic Shipping Services Zazzle Plus  Calculating Your Shipping Costs Inactive or Invalid Tracking Number? Edit Shipping - Address or Speed International Shipping   Where is my Order - Shipping Delays To check on the progress of your package, please log into your Zazzle account and go to your Order History. Find the shipped order and click on the "Track Package" button, which will allow you to track the progress of your package. For more information on the different statuses, please see our Order Status Explained article. If your package is taking longer to be delivered than is indicated on the "Track Package" section in your order details, please contact Customer Support.   Turnaround Estimates please visit our shipping deadlines page to see which products and shipping methods will meet your deadline. If you are wondering how long it will take for your product to be produced, we recommend checking the listed time on the product page: For a delivery estimate, click the "Shipping options" link on the product page. Quantities of 50 or more pieces of any given product are considered "High Volume Orders" and may add 2-3 additional business days to the timeframes listed. Stitch file digitization takes 1-2 business days in addition to manufacturing times. Orders for 100 or greater units of any ornament, necklace or premium keychain style will require 5-7 business days to manufacture. Shipping estimates will vary depending on the shipping method selected at checkout and are not included in the manufacturing turnaround times posted above. Domestic Shipping Services Zazzle offers 5 easy shipping options for orders shipped within the US. You can choose from Zip PLUS, Zip, Express, Premium, and Standard shipping services. If you need your order right away, Zip PLUS & Zip will prioritize your order to the front of the manufacturing queue respectively and deliver it to you by the promised date, Express shipping will deliver it to you in 1-2 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for our Premium shipping, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type. Special cases Zip & Zip PLUS are only offered in the US at this time. USPS is not available for Zip or Zip PLUS orders. If you request shipping to a PO Box or APO/FPO location, please choose the Standard shipping option. If you request shipping to US territories, please be sure to choose US Territory as the country and NOT the United States.   Zazzle Plus If you wish to learn about our Zazzle Plus Shipping Membership, click here.   Calculating Your Shipping Costs Given the many variables in generating a shipping quote, we recommend you use the tools available to you on our site to get the most accurate pricing. You need not make a purchase to do so. You can generate a shipping price quote by adding the items you are considering for purchase...

• Zazzle Plus

  

      Join and SAVE! Zazzle Plus was created for you! Get gifts for loved ones or spoil yourself on Zazzle without having to worry about shipping costs. For just $19.95 per year, you get FREE shipping on all qualifying orders. As a Zazzle Plus member you also get VIP access to upcoming sales, free Zazzle Live sessions with our professional designers & more. So, join today with a FREE 30-day trial and start saving right away!   Enjoy Standard shipping for a full year with Zazzle Plus for an annual fee of $19.95. OR Premium shipping with Zazzle Plus Premium. Get 2-3 days shipping with Zazzle Plus Premium! For just $49.95 annually, enjoy 2-3 days shipping on all qualifying orders.     And it’s not just about the shipping. With Zazzle Plus, you’ll enjoy special VIP discounts and early access to sales. Learn more and join here. Details Terms & Conditions What types of shipping do I get with Zazzle Plus? How do I start my free trial? If I sign up for Zazzle Plus Premium after Zazzle Plus Standard do I get a discount? What addresses are eligible for Zazzle Plus shipping? What Zazzle products qualify for the Zazzle Plus program? How does the automatic renewal work? Can I share my Zazzle Plus benefits? What happens if I get charged for shipping? Can I turn off automatic renewal? How do I cancel my Zazzle Plus membership? Does Zazzle Plus work on international shipments? I'm a reseller; can I use Zazzle Plus to ship my packages? Can I enroll in the Zazzle Plus program using a Zazzle Gift Card?   FREE 30-day Trial To sign up, register at checkout when you make your next purchase. This way you can take full advantage of your free 30 days, and your membership will start right away. All you need is your credit card, but you will not be charged for your free trial. When your free trial ends, we'll enroll you in your first year of Zazzle Plus Standard membership for $19.95 annually. You can opt-out at any time during the free trial by visiting the Zazzle Plus program management page in your account.    If you’ve previously completed a free Zazzle Plus trial, you will be automatically enrolled into the Zazzle Plus program next time you select “Start Free Trial” on the Zazzle Plus page.   Promotional Trial Memberships We sometimes offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the relevant promotional offer. Trial members may at any time (through 'My Account') choose not to continue to a paid membership at the end of the trial period.   Terms & Conditions: here FAQ ------------------------------------------------------------------------------------------------------------------ What types of shipping do I get with Zazzle Plus? For $19.95 annually, you get free standard shipping with tracking to any location in the continental U.S., Alaska, and Hawaii. For $49.95 annually, you get free 2-4 days shipping with tracking to any qualifying address in the U.S. (excluding its territories) and free standard shipping to any addr...

• Having a Coupon / Promotional Code Complication?

  

  What should I do if my Coupon / Promotional code doesn't work? If you have tried to apply your coupon or promotional code, but are not seeing the discount reflected, please take the following steps: Check the fine print of the promotional details (legal copy) for any product exclusions or exceptions that may have stopped the code from being applied. Make sure that you are placing your order through the Zazzle domain (.com, .de, .co.uk, etc...) specified in the promotional details. Promotions and Coupons are almost always International domain specific.   Many of Zazzle's promotional offerings may not be combined with any other Zazzle promotional or discount offers (including the automatically applied bulk discounts). Make sure the product is "Sold by Zazzle" rather than by a 3rd party.  When ordering multiple items within a general product type ("apparel" for example), you received a special quantity based discount off of the standard price of the items being purchased. Our system is designed to automatically detect and apply the best promotion (of any applied through the shopping cart during checkout).In cases where a bulk discount is applicable, the Zazzle cart detects whether the promotional code you entered will result in a greater discount than the bulk pricing. It then applies the greater of the two discounts to your order. In these cases, it is in your best interest to accept the discount as it stands, as application of the advertised promotion (instead of the bulk pricing), would likely incur a greater cost to you. Some special notes about shipping promotions: Shipping "Upgrade" promotions are designed to alter/reduce the price of the offered shipping service. You must select the specified service at checkout to take advantage of the promotion. For example: A promotion for an upgrade to Expedited shipping will still present the Expedited shipping option (on the shipping selection page of checkout) for the ground shipping price. You would need to choose the Expedited shipping option to take advantage of that particular promotion. Free Shipping Promotions offer a designated shipping service for free. You must select the specified service at checkout to take advantage of the promotion. For example: A promotion for Free Expedited Shipping will present the Expedited shipping option (on the shipping selection page of checkout) for free. You would need to choose the Expedited shipping option to take advantage of that particular promotion. In both cases noted above, the discounted service is not always selected automatically for you. You must select the applicable shipping service for each shipment on your order. If the shipping service in question does not appear as a selectable option, then that service is not available for the shipment based on the restrictions of the promotion (See #5) and/or the transport limitations unique to Zazzle portal you are ordering through and the product types you've chosen to order. Nearly all Zazzle shipping promotions are subject to restri...

• How to Reorder

  

  Placing a new order for a product that was previously ordered is easy to do! You can access your original items and resubmit them for purchase by following the steps below: Sign in to your Zazzle account* If you’re on desktop, hover over the profile icon and click 'My Orders'. If you’re on a mobile device, click the menu icon on the top left of the Zazzle home page and then select ‘My Orders'. Click on "Order History" in the left-hand navigation column Select the previous Order ID that contains the item(s) that you wish to re-order* Click on the items (one at a time) that you'd like to re-order to open their detailed product view** If you need to make any modifications to the original design, click on the "Customize" button, and it will bring you to the original design creation palette for that item When you're ready to purchase your desired item, select "Add To Cart" Once you are done shopping, you may proceed to checkout. *Please note, orders are domain specific. If there are no visible orders, please ensure you are logged into the correct domain.  **Please note that if the item does not open to its detailed view when you click on it from your order history, then it has been removed from the Zazzle site and is no longer available for purchase.

• Bring Your Bitmoji to Life on Zazzle

  

  Have you experienced Bitmoji yet? It’s where you can build a virtual ‘you’ that you can use in your text messages, social media and, now, on Zazzle!   Zazzle recently partnered with Bitmoji so you can easily turn your digital avatar into a physical reality by having them printed on our most popular products. You can either choose just your own Bitmoji or one of you and a friend together.* To print your Bitmoji on a Zazzle product, you must go through the Bitmoji app. That’s the only way it’s available at the present time. How do I download the Bitmoji app and put my Bitmoji on a Zazzle product?     Download the Bitmoji app in either the Android or iOS store Go through the steps of personalizing your Bitmoji avatar. Click on the Store icon. Choose the product you want to add your Bitmoji to, customize it and purchase. For assistance with customizing your product, you can follow the instructions on our design guide for Basic tool functionality. We can’t wait to see your Mini-Mes come to life! *Only friends who have Bitmojis can be added to products.

• How to Return an Item

  

  The Zazzle Return Policy We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt*.   How to Return an Item Contact Customer Care to request a return. You must make this request within 30 days of receiving the shipment. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund. Once the topic is selected, you will be asked to select the product that you want to return. Use the Upload File button to proactively provide digital images of damaged* or defective products. Since this product was crafted specifically for you, we’d love to have an image of the product so that we can ensure this return issue doesn’t continue moving forward. Please take a quick cell-phone picture of the issue (damaged package, defective product, specific design flaw, etc.). The more detail you can give us, the easier it is for us to improve the quality and experience of custom made Zazzle products in the future!   If the package arrives damaged, please do the following:  1) Hold on to the items for 30 days 2 Take the following photos: • Photo 1: A photo of the damaged item.• Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).• Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).• Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).• Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box. • Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).• Photo7: Dimensions of the box including the package height, length, and width provided in the body of the email.